Enabling and Using myCARFAX
Use myCARFAX to:
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Decode the VIN (Vehicle Identification Number) from the license plate.
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View reported Service History by vehicle.
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Report completed services to CARFAX so that customers have a record of work performed.
Enabling myCARFAX
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Click Setup >> User Options >> myCARFAX.
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Click the Enable myCARFAX and Enable myCARFAX Customer Enrollment check boxes >> verify and enter the required information fields >> click Update.
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If your shop name contains special characters (ex: & ' - #), you will need to contact CARFAX support for assistance with integrating myCARFAX and Manage Online.
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ALLDATA Manage Online is now connected to myCARFAX.
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Notes:
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It may take up to 24 hours before you will be able to access myCARFAX
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Once connected to myCARFAX, up to the past two years of invoice data will be sent to myCARFAX.
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This does not include information that was converted from previous shop management systems.
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Using myCARFAX
Using QuickVIN™:
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Enter the License plate number >> select the state >> click QuickVIN™.
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In the QuickVin Results popup window, click the green check mark to select the vehicle >> click Select.
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Note: The VIN will now appear in the VIN field on the Vehicle screen.
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The letters in the VIN must be capitalized.
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In the VIN Decoder popup window, select United States or Canada >> click the green check mark to select the vehicle >> click Select.
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The vehicle information and VIN will display.
Viewing Service History:
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Once the VIN is displayed, click Service History.
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The myCARFAX Service History will display.
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The Last Reported Maintenance Items section is a quick reference that shows the most recent common services that were performed, such as oil changes and tire rotations.
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This information is also available within the Service History Comments.
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The Open Recalls section show manufacturer safety recalls that have not yet been performed.
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Click each service history Date to view the Service History Comments, which include both common and specialized work performed.
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Note: See General Reports >> Work History to see an alternate method of viewing the myCARFAX service history.
Customer and Vehicle Signup
From the Customer Screen
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The myCARFAX CUSTOMER SIGNUP button will display after the Customer has been added to the Manage Online Database.
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If the Customer is already a member of myCARFAX, the button will display as a non-clickable myCARFAX MEMBER badge.
Quickly sign customers up to enjoy all the benefits of the FREE myCARFAX service.
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Click myCARFAX CUSTOMER SIGNUP.
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Fill in or verify the information in the Email and VIN fields.
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Check the box to confirm the customer has agreed to sign up.
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Click Register.
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The customer will receive an email from myCARFAX with instructions about what to do next, which includes downloading an application to their smartphone.
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From the Vehicle or Invoice Confirmation screen
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The myCARFAX CUSTOMER SIGNUP button will display after the Customer and the Vehicle have been added to the Manage Online Database.
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The myCARFAX ADD VEHICLE button will display if the Customer is already a member, but has not yet added this vehicle to their myCARFAX account.
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The myCARFAX MEMBER badge will display if the Customer is already a member of myCARFAX and the Vehicle has already been added to their myCARFAX account.
Quickly sign customers up to enjoy all the benefits of the FREE myCARFAX service.
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Click myCARFAX CUSTOMER SIGNUP or myCARFAX ADD VEHICLE.
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Fill in or verify the information in the Email and VIN fields.
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Check the box to confirm the customer has agreed to sign up.
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Click Register.
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The customer will receive an email from myCARFAX with instructions about what to do next, which includes downloading an application to their smartphone.
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FAQs
What are the benefits of using myCARFAX in my shop?
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QuickVIN™ - Look up the complete 17-digit VIN from a license plate number.
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Save time at customer check in and reduce errors ordering the wrong parts.
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Service History Check™ - Get access to exclusive CARFAX Service History information.
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Help increase ticket averages by making better service recommendations.
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Identify unperformed maintenance items.
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Inform your customers when they have an unfixed recall.
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myCARFAX™ - Customers can track their service history with your shop and get maintenance reminders.
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myCARFAX Service Alerts remind your customers to come back to your shop for oil changes and other services.
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Reach millions of vehicle owners with your free shop listing in the app (available for iOS, Android, and at www.mycarfax.com).
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Receive myCARFAX™ point of purchase material.
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Customers gets credit on CARFAX Vehicle History Reports™ for taking care of their car.
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What are the benefits to my customers?
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Encourage your customers to download the myCARFAX app, where they can:
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Track their myCARFAX Service History
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Receive service alerts and reminders
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Get credits for CARFAX Vehicle History Reports™ when taking care of their car.
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How can I share the myCARFAX Service History with my customers?
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Encourage your customers to download the myCARFAX app, where they can receive all of the benefits, at no cost, available from myCARFAX.
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Note: The myCARFAX Service History cannot be printed from Manage Online.
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What information is sent to myCARFAX?
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myCARFAX collects the:
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VIN
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Date of Service
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Odometer Reading
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Invoice Item Lines
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Example: Parts and Labor lines.
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myCARFAX does not collect:
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Customer Information
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Cost of Services
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Contact www.mycarfaxserviceshop.com for more information.